Privacy policy

Effective Date: August 18th, 2005

At Flavia Fleming ("we," "us," or "our"), protecting your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or communicate with us. Please read this policy carefully to understand your rights and how we treat your data.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Contact us via email or phone
  • Schedule virtual appointments
  • Place orders or request information about our products
  • Subscribe to our newsletter or mailing list
  • Participate in events or promotions

The types of personal information we may collect include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (handled securely through trusted payment processors)
  • Any other information you choose to provide

We may also collect non-personal data automatically through cookies and similar technologies to improve your browsing experience (see Section 5).

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders and requests
  • Schedule and manage virtual appointments
  • Communicate updates about our collections, events, and services
  • Respond to your inquiries and provide customer support
  • Improve our website and tailor your experience
  • Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only with trusted third parties who assist us in operating our business, such as:

  • Payment processors
  • Shipping and logistics providers
  • IT service providers

All third parties are required to keep your data confidential and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our systems are regularly reviewed to maintain high security standards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience and analyze site traffic. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please see our Cookie Policy.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access your personal information
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights or if you have any questions about your personal data, please contact us at info@flaviafleming.com.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

8. International Transfers

If you are located outside Switzerland or the European Union, please be aware that your personal data may be transferred to and processed in countries with different data protection laws. We take all necessary measures to ensure your data is treated securely and in accordance with this Privacy Policy.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Flavia Fleming

Email: info@flaviafleming.com