While our e-commerce is not yet live, you can order your chosen pieces by contacting us at info@flaviafleming.com. We will be delighted to arrange a virtual appointment directly from our atelier in Lugano, where we can guide you through the collection, answer your questions and assist you in selecting the perfect pieces.

All our pieces are designed and crafted in Germany, Italy and Switzerland, honoring artisanal traditions and local craftsmanship. The hand-painted floral motifs originate from our founder’s studio in Lugano, where art and fashion meet.

We work exclusively with luxurious, pure silk fabrics that beautifully showcase the hand-painted watercolour florals. Our commitment to lasting quality and longevity is reflected in every detail, from the silk’s shimmer to the finishing touches.

Please contact us at info@flaviafleming.com to discuss your individual requests and create a unique piece inspired by your vision.

Given the delicate nature of the hand-painted silk, we recommend professional dry cleaning only. Handle with care to preserve the vibrancy of the artwork and the silk’s natural sheen.

Yes, we ship internationally. Details on shipping costs and timelines will be provided during your appointment or at the point of order confirmation.

We warmly welcome appointments by request. Please contact us to arrange a visit or a virtual consultation tailored to your schedule.

We currently accept payments via bank transfer and major credit cards. Details will be provided during your private virtual appointment or upon order confirmation. Secure payment is a priority for us, and we ensure every transaction is handled with the utmost confidentiality.

Shipping times and costs vary depending on your location and the nature of your order. Typically, deliveries are processed within 5 to 10 business days. Detailed information about shipping fees and estimated delivery times will be provided during your virtual appointment or upon order confirmation. We partner with trusted couriers to ensure your pieces arrive safely and promptly, wherever you are in the world.

Yes, we offer exchanges for size adjustments to ensure the perfect fit. Please contact us at info@flaviafleming.com within 7 days of receiving your order to arrange an exchange. Items must be returned in their original condition, unworn and with all tags intact. We will guide you through the process personally.

Due to the artisanal nature of our pieces and the hand-painted details, all sales are final and we do not offer refunds. However, if your item arrives damaged or defective, please contact us immediately at info@flaviafleming.com so we can resolve the issue promptly.

Absolutely. Flavia Fleming cherishes the connection between art, fashion, and its community. We regularly host exclusive events, both virtual and in-person, where art lovers and fashion enthusiasts can experience the creative process, discover new collections, and engage with our founder’s artistic vision. To stay informed about upcoming events and join our community, please subscribe to our newsletter or reach out via info@flaviafleming.com.